Bank Negara has requested a detailed explanation of the underlying causes of service disruptions experienced by two banks

10 April 2024

Bank Negara Malaysia (BNM) has instructed CIMB bank and Maybank to provide a comprehensive explanation of the root causes behind recent service disruptions affecting debit cards, online banking and ATM services.

In a statement released last night, the central bank highlighted that both banks must also outline the corrective and preventive measures implemented to prevent similar issues in the future.

Both banks have since restored normal banking services.